top of page

Community Outreach

Public·18 membres
Logician Tarot
Logician Tarot

Can 39;t Download Game On Uplay


Can't Download Game on Uplay? Here's How to Fix It




Uplay is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is used exclusively by first-party Ubisoft games, and allows users to download, update, and play their favorite titles.


However, sometimes Uplay users might encounter issues when trying to download or update their games. The game might fail to download or update properly, or the download button might not work at all. This can be very frustrating, especially if you are eager to play a new release or enjoy an update.




can 39;t download game on uplay



Fortunately, there are some solutions that can help you fix the Uplay download issues and get back to gaming in no time. In this article, we will explain the common causes of Uplay download issues, how to troubleshoot them, and how to contact Uplay customer support if you need further assistance.


Common Causes of Uplay Download Issues




Server connection problems




One of the possible reasons why you can't download games on Uplay is that there is a problem with the server connection. This could be due to a high volume of traffic, maintenance, or an outage on Ubisoft's end. You can check the status of Ubisoft servers and services on their official website or on their Twitter account.


Firewall and antivirus interference




Another possible cause of Uplay download issues is that your firewall or antivirus software is blocking or interfering with the Uplay client or the game files. This could prevent Uplay from connecting to the servers, downloading or updating the games, or launching them properly.


DNS and network settings




Sometimes, your DNS and network settings might be causing Uplay download issues. DNS stands for Domain Name System, and it is responsible for translating domain names into IP addresses that your computer can understand. If your DNS is not working properly, it might prevent Uplay from accessing the servers or downloading the games.


Corrupted or outdated files




Finally, another common cause of Uplay download issues is that some of your files are corrupted or outdated. This could happen due to various reasons, such as incomplete downloads, power outages, malware infections, or hard drive errors. Corrupted or outdated files might prevent Uplay from downloading or updating the games correctly.


How to Troubleshoot Uplay Download Issues




Switch to the preview version of Uplay




One of the easiest ways to fix Uplay download issues is to switch to the preview version of Uplay. The preview version is a beta version that has more features and bug fixes than the regular version. To switch to the preview version, follow these steps:


  • Open Uplay and click on the menu icon in the top left corner.



  • Select Settings from the drop-down menu.



  • Under General, check the box next to Enable Beta Updates.



  • Restart Uplay and check if the download issues are resolved.



Use Google's DNS address




Another way to fix Uplay download issues is to use Google's DNS address instead of your default one. Google's DNS address is known to be fast and reliable, and it might help Uplay connect to the servers and download the games faster. To use Google's DNS address, follow these steps:


  • Open the Control Panel and click on Network and Internet.



  • Click on Network and Sharing Center and then on Change adapter settings.



  • Right-click on your active network connection and select Properties.



  • Select Internet Protocol Version 4 (TCP/IPv4) and click on Properties.



  • Check the box next to Use the following DNS server addresses.



  • Enter 8.8.8.8 as the preferred DNS server and 8.8.4.4 as the alternate DNS server.



  • Click OK and close the windows.



  • Restart Uplay and check if the download issues are resolved.



Flush your DNS and reset TCP/IP




Sometimes, flushing your DNS and resetting your TCP/IP might help you fix Uplay download issues. Flushing your DNS clears the cache of your DNS resolver, which might contain outdated or corrupted information. Resetting your TCP/IP resets the configuration of your network protocols, which might have been altered by malware or other software. To flush your DNS and reset your TCP/IP, follow these steps:


  • Open the Command Prompt as an administrator.



  • Type ipconfig /flushdns and press Enter.



  • Type netsh int ip reset and press Enter.



  • Type netsh winsock reset and press Enter.



  • Restart your computer and Uplay and check if the download issues are resolved.



Reinstall Uplay




If none of the above methods work, you might need to reinstall Uplay to fix the download issues. Reinstalling Uplay will remove any corrupted or outdated files that might be causing the problems, and replace them with fresh ones. To reinstall Uplay, follow these steps:


  • Close Uplay and any Ubisoft games that are running.



  • Open the Control Panel and click on Uninstall a program.



  • Find Uplay in the list of programs and click on Uninstall.



  • Follow the instructions to uninstall Uplay completely.



  • Go to the official Uplay website and download the latest version of the client.



  • Run the installer and follow the instructions to install Uplay again.



  • Log in to your Uplay account and check if the download issues are resolved.



Modify the Uplay client's compatibility properties




Sometimes, modifying the Uplay client's compatibility properties might help you fix the download issues. This will make Uplay run in a mode that is compatible with your operating system, and might prevent any conflicts or errors. To modify the Uplay client's compatibility properties, follow these steps:


  • Right-click on the Uplay shortcut on your desktop and select Properties.



  • Click on the Compatibility tab.



  • Check the box next to Run this program in compatibility mode for: and select your operating system from the drop-down menu.



  • Check the box next to Run this program as an administrator.



  • Click Apply and OK.



  • Restart Uplay and check if the download issues are resolved.



Delete a certain folder




Another possible solution for Uplay download issues is to delete a certain folder that might be causing the problems. The folder is located in your AppData directory, and it contains some temporary files that might be corrupted or outdated. To delete this folder, follow these steps:


  • Press Windows + R keys to open the Run dialog box.



  • Type %appdata% and press Enter.



  • Navigate to Ubisoft\Ubisoft Game Launcher\cache\ownership



  • Delete all the files in this folder.



  • Restart Uplay and check if the download issues are resolved.



Disable your antivirus




As mentioned earlier, your antivirus software might be blocking or interfering with Uplay or the game files, and causing the download issues. To fix this, you might need to disable your antivirus temporarily while you download or update your games. To disable your antivirus, follow these steps:


  • Find the icon of your antivirus software in the system tray and right-click on it.



  • Select Disable or Turn off from the menu.



  • Select the duration for which you want to disable your antivirus, such as 15 minutes or until restart.



  • Click OK or Confirm to disable your antivirus.



  • Restart Uplay and check if the download issues are resolved.



Rename the folder of the problematic game




The last solution that we will suggest for Uplay download issues is to rename the folder of the problematic game. This will force Uplay to create a new folder for the game, and might fix any corrupted or missing files that are causing the problems. To rename the folder of the problematic game, follow these steps:


  • Close Uplay and any Ubisoft games that are running.



  • Open File Explorer and navigate to the folder where you installed Uplay and your games.



  • Find the folder of the game that you are having trouble downloading or updating, and right-click on it.



  • Select Rename from the menu.



  • Add .old at the end of the folder name, such as Assassin's Creed Valhalla.old



  • Restart Uplay and check if the download issues are resolved.



How to Contact Uplay Customer Support




If none of the solutions above work for you, or if you have any other questions or concerns about Uplay, you might need to contact Uplay customer support. Uplay customer support can help you with various issues, such as account management, billing, technical support, and more. To contact Uplay customer support, follow these steps:


Visit the Ubisoft Help website




The first step to contact Uplay customer support is to visit the Ubisoft Help website. This website has a lot of useful information and resources that might help you solve your problem without contacting an agent. You can browse through various topics, such as Games, Platforms, Accounts, Store, and Support. You can also use the search bar to find specific articles or FAQs that relate to your issue.


Chat with a Ubisoft agent or send a message




If you can't find a solution on the Ubisoft Help website, or if you prefer to talk to a human being, you can chat with a Ubisoft agent or send a message. To do this, follow these steps:


  • On the Ubisoft Help website, click on Contact Us in the top right corner.



  • Select your platform and category from the drop-down menus.



  • Type in a brief description of your issue in the text box.



<


À propos

Welcome to the group! You can connect with other members, ge...

membres

  • apvaldesaone
  • Diva Novelita
    Diva Novelita
  • Adi Perkasa
    Adi Perkasa
  • ireng Tuek121
    ireng Tuek121
  • marcosedan parah
    marcosedan parah
bottom of page