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Programs & Events

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Ezra Long
Ezra Long

Introduction To The Hospitality Industry

HSP* 100: Introduction to the Hospitality Industry3 Credits A survey course encompassing three major areas of the Hospitality Industry: the foodservice industry including restaurants, institutions, clubs, and schools; the hotel-motel industry, including travel and tourism; and hospitality management theories, styles, and laws. Career opportunities are emphasized in each area. Prerequisites: Eligibility for ENG* 101 or ENG* 093 taken concurrently.Offered: Fall, Spring

Introduction to the hospitality industry

BADM 302 - Introduction to the Hospitality IndustryExploration of related fields and career opportunities in the travel, lodging, foodservice, meetings and conventions, leisure and recreation industry. Description of specific professions including requirements of job duties, skills, knowledge, personality attributes, and working conditions. Overview of current regional, national, and global trends in the industry.Prerequisites & Notes PRQ: Grade of C or better in the following courses: FINA 320, MKTG 295, MGMT 335, and OMIS 338.Credits: 3

HRMA 1337 - Introduction to the Hospitality IndustryCredit Hours: 3.0Lecture Contact Hours: 3 Lab Contact Hours: 0 Description History and development of the hospitality industry, including food, beverage, and lodging management.

HRM 103 Introduction to the Hospitality Industry This is a course designed to expose the hospitality undergraduate to the food service and lodging industries. It covers an introduction to the various segments of the food service industry and lodging industry. Career choices in food service and lodging industries will also be discussed.Credit 3 hrs May not be repeated for additional creditGrade Mode Normal (A-F) Course Rotation Fall and WinterPrerequisites - Restriction by Major - Restriction by Class - Equivalent Course(s) - HEC 203Course History - Change to dept. 6/2014hospitality Winter 2023 Course Sections

HRT 1010 - Introduction to the Hospitality Industry (3)An overview of the hospitality industry with an emphasis on career opportunities, customer service, and personal success strategies. Brief history, description and interrelationships of key leisure industry segments emphasizing the application of technology, ethics, leadership, teams, critical thinking, and service standards for the restaurant, hotel, and travel-related businesses.Component(s): LectureContact Hour(s): 3 hours lecture/discussion.Grading Basis: Graded OnlyRepeat for Credit: May be taken only once

HRM 100 - Introduction to the Hospitality Industry 3 Credits, 3 Contact Hours (3 lec.)Overview of the hospitality industry, including the food service business; restaurants and hotels; and the meeting and conference industry. Includes hospitality industry management and leadership; human resources; marketing and promotion; franchising; and ethics in hospitality management. Also includes learning strategies; achievement of academic and career goals, and occupational success.

This new generation of wealthy guests had higher expectations for comfortable accommodations, convenient services and fine dining. The leisure travel phenomenon gave birth to hospitality management schools: EHL was founded as the first hotel management school in 1893 in Lausanne, and it has pioneered in hospitality education since then.

Hospitality management is a broad career field that provides many opportunities for international career progression. In the core of the hospitality industry alone (hotels, events, restaurants, etc.) graduates with a hospitality degree can become managers in a variety of departments and sectors, or choose to specialize in one area.

The career paths are as diverse as the industry, and with so many new hospitality concepts and innovation changing the industry, the career paths will continue to grow and evolve with technology and trends of the 21st.

In the field of hospitality management, customer satisfaction is key, and the primary goal is to ensure the best customer experience possible. Therefore, hospitality management courses teach both professionally-focused hard skills (room pricing, cost-control, accounting, scheduling, etc. ) and soft skills which are related to how one acts, and interacts in a professional environment.

Training for soft-skills is critical to succeed in the 21st century: critical thinking, agility and adaptability, effective communication, imagination and curiosity: these are all skills students develop at EHL in our hospitality management courses and degrees.

HMD 101 - Introduction to the Hospitality IndustrySurvey of the history, likely direction, and dynamics of the hospitality industry from the perspective of the global economy, with emphasis on the wide variety of career opportunities.Credits 3

What is the hospitality industry, exactly? How is it defined? When did it begin? What types of jobs are available? This guide will help you understand everything you need to know. Keep reading to discover definitions, unique tools, and insider tips on what the hospitality industry is and, if you're interested, how to get started in it. Then, learn more about where to find the best hospitality industry jobs and which roles you may be best suited for.

Although our modern-day version of hospitality looks different than it did thousands of years ago, it still follows one main theme: To provide guests with services. And guests do more than just make a pitstop at hospitality businesses these days. Many hospitality businesses are now seen as destinations themselves!

Another way to better understand hospitality is by looking at The Big Four: Food and beverage, travel and tourism, lodging, and recreation. The food and beverage category includes restaurants, bars, and lounges. Travel and tourism covers airlines and travel agencies. Lodging can be anything from hotels to AirBnBs. And recreation usually means activities such as golfing, fishing, and tennis.

Knowing how to choose what role best suits you means knowing what interests you. For example, does the perfect wine and fish pairing sound more or less appealing than booking a private charter jet for a diplomat? Being honest about precisely what role within the hospitality industry sounds the most attractive to you will help you make the right choice.

A hospitality services assistant (sometimes called an aid) will serve customers, families, and upper-level staff to ensure smooth day-to-day operations. They may also help with brand-specific projects such as recruiting and training interns or finding shift covers for front-desk staff when someone calls out sick. They can be found in universities, medical centers, hotels, and many other related places of business that need guest coordination plus staff oversight.

Start by looking for hospitality-specific job boards like the ones below. Create a dedicated job search email address. Sign up for alerts for custom search results or when new jobs are posted, if the site offers it.

Now that you know all about what the hospitality industry is and how to build a career in it, take it a step further. Look to advice from hospitality leaders for inspiration on how to make an impact no matter which sector you focus on, and become familiar with some must-know hotel marketing tools and our hotel customer experience guide.

This free online hospitality management course directs you toward free videos, articles, and resources coupled with questions to aid in processing this exciting field. Each course section is created to offer two to three hours of learning material.

At the end of each course section is an opportunity for further investment. These suggestions offer courses, associations, and certificates within a wide range of financial and time investments, to further enrichment in the exciting field of hospitality management.

Many hospitality managers landed their positions by moving up in their industry, starting as clerks or waitstaff or in other positions in an establishment. This background is helpful for hospitality managers because it means they have already gained an understanding of what their customers are looking for.

The question of what hospitality is remains an important one. The word hospitality means friendly, generous, helpful. And while it can be wearing to be in the service industry day after day, customer after customer, at the end of the day, a hospitality manager is responsible for helping their enterprise create a warm, welcoming atmosphere. And, it can be argued, genuine hospitality is lacking in many areas of the hospitality industry.

In this TED Talk, Anna Dolce discusses this missing piece of hospitality. And in this TED Talk, Alex Cabañas outlines how to raise the low-bar when it comes to service in the hospitality industry. As you watch, consider what makes an environment feel warm and welcoming. Where are your favorite places to go? How much does the hospitality you encounter at your favorite places influence your choices? And what are your thoughts and motivations around this hospitality aspect of hospitality management?

On this subject of hospitality, read this Forbes interview with Caroline MacDonald, group vice president of sales, distribution, and business performance, Rosewood Hotels and Resorts. What strikes you about how she discusses hospitality within the luxury hotel industry?

Cornell University offers a certificate program in hospitality management. The program covers various aspects of the industry over six courses, including courses like Understanding Financial Statements, Building Guest Loyalty, Building High-Performance Teams, Services Marketing Planning, and Management. 041b061a72

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